WHAT IS NOT INCLUDED IN THE GUARANTEE:

  • Any damage of any kind caused to the device after the repair
  • Any mishandling of the device that may cause frame damage. Ex. bend, twist, or crack.
  • Damage resulting from misuse of any kind
  • Any kind of liquid damage
  • Any software related issues
  • Any faults that are not related to the original repair. (e.g. if our Technician replaced the battery the guarantee would not cover a faulty charging port, or if our Technician replaced a screen the guarantee will not cover the speakers)
  • Loss of data. (We recommend the customer back up their device before the repair)
  • If any repair is done to the device by anyone other than a Rocket Fix technician. This voids our guarantee
  • Any pre-existing conditions or issues from original repair.
  • Cracked screens of any kind after the repair
  • Any known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair.
  • Jailbroken devices void the warranty.
  • Any issue relating to a non-working, damaged or severed home button/fingerprint sensor.
  • Notification of any related issue to repair must be done within 3 days of original service

OUR GUARANTEE IS VALID EXCLUSIVELY TO THE CUSTOMER WHO PURCHASED THE REPAIR AND WHOSE NAME IS ON THE GUARANTEE/INVOICE. THE GUARANTEE IS NOT TRANSFERABLE IF THE DEVICES OWNERSHIP IS MOVED TO ANOTHER PERSON OR BUSINESS.