RETURN & REFUND POLICY
Contact us within 15 days, a return will be set up, but any shipping costs or coupons won’t be refunded. A small restocking fee may apply. Don’t refuse packages.
Arrangements for a return must be made within 15 days of the date the order is received (this isn’t when the order was placed mind you, but when the package arrives in your hands. )
- Returned items that are not defective may be charged a restocking fee of up to 15% ($5 minimum), and shipping will not be refunded. Alternatively, we can provide 90% of the purchase price in store credit for your returned item. ($5 minimum restocking fee still applies.)
- Unless explicitly stated by Rocketfix, any coupon codes provided for customer use are discounts for products, not shipping.
- RMA numbers are valid for 15 days from the date of issue. We ask that you send it back within 7 days. All packages received without an RMA number will be charged a 25% restocking fee ($5 minimum).
- Rejecting receipt of a package is considered returning the package without an RMA number and may be charged up to a 25% restocking fee.
- Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, Rocketfix will provide a return shipping label and/or (with iFixit’s prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods.
- Any shipping and/or customs charges billed to an Rocketfix shipping account and not explicitly authorized by Rocketfix will be billed to the customer.
- If a defective part was reported and a label was sent out to you but it comes back fully functional or damaged, then the charge for the label will be deducted from the refund.
- If a return does not come back in the condition it was sent out in, (i.e.. a torn cable on a display assembly, scratches, used adhesive, etc.) a refund may be denied (or additional charges may apply), and the item can be sent back out to you at your expense. If your part doesn’t qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. This 7 days also applies to items returned to us that include original pre-installed components transferred over to them.
If in doubt, please contact us and we’ll do our best to get you taken care of.